Your privacy matters to us. This policy explains exactly what personal data phky collects, why we collect it, how we use it, and the rights you have as a phky player in the Philippines.
A quick look at the core principles that guide how phky handles your personal information.
All personal and financial data you share with phky is stored using industry-standard SSL encryption and access-controlled servers. Your information is never stored in plain text.
phky does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data is used solely to operate and improve the phky platform.
phky players have the right to access, correct, and request deletion of their personal data at any time. Submit a request to our support team and we will respond within the timeframes required by law.
phky operates in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, as overseen by the National Privacy Commission (NPC).
phky only collects the personal data that is strictly necessary to provide our services, verify your identity, process transactions, and comply with legal obligations. We do not collect data for its own sake.
You can opt out of phky marketing communications at any time by updating your notification preferences in your account settings or by contacting our support team directly.
This Privacy Policy ("Policy") describes how phky ("phky," "we," "us," or "our") collects, uses, stores, shares, and protects the personal data of individuals ("you," "your," or "Player") who access or use the phky online gaming platform available at phky.org and any associated mobile or web applications (collectively, the "Platform").
phky is committed to protecting your privacy and handling your personal data with transparency, integrity, and respect. This Policy is designed to help you understand what information we collect about you, why we collect it, and what choices you have regarding your personal data.
This Policy applies to all personal data collected through the phky Platform, including data collected during account registration, gameplay, deposits and withdrawals, customer support interactions, and your use of any phky features or services. It does not apply to third-party websites or services that may be linked from the Platform.
By registering a phky account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the phky Platform.
For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, phky acts as the personal information controller in respect of the personal data collected through the Platform.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, you may contact our Data Protection Officer (DPO) at:
phky collects the following categories of personal data from players and prospective players:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID number, photograph | Account registration, KYC verification, age verification (21+) |
| Contact Data | Email address, Philippine mobile number, residential address | Account communication, support, transaction notifications |
| Financial Data | GCash number, Maya account, bank account details, transaction history | Processing deposits and withdrawals, AML compliance |
| Technical Data | IP address, device type, browser type, operating system, session data | Platform security, fraud prevention, performance optimization |
| Usage Data | Games played, wager amounts, session duration, login history | Responsible gaming monitoring, personalization, analytics |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Customer support, quality assurance, dispute resolution |
| Marketing Preferences | Notification opt-in/opt-out status, preferred communication channel | Sending relevant promotions and platform updates (with consent) |
phky does not intentionally collect sensitive personal information such as racial or ethnic origin , religious beliefs, political opinions, or health data, except where strictly required by law (for example, self-exclusion or responsible gaming declarations). Where such data is collected, it will be handled with the highest level of care and protection.
phky collects personal data through the following means:
The majority of personal data phky holds about you is provided directly by you when you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, respond to a survey, or participate in a promotion.
When you access and use the phky Platform, we automatically collect certain technical and usage data through cookies, web beacons, log files, and similar tracking technologies. This includes your IP address, device identifiers, browser type, pages visited, and session duration. Please refer to Section 8 (Cookies and Tracking Technologies) for more details.
phky may receive personal data about you from third parties in the following circumstances:
phky processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012 and its implementing rules:
phky uses the personal data we collect for the following purposes:
phky does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
phky engages trusted third-party service providers to assist in operating the Platform, including payment processors (GCash, Maya, Philippine banks), identity verification providers, cloud hosting providers, customer support platforms, and analytics services. These providers are contractually bound to process your data only on phky's instructions and in accordance with applicable data protection laws.
The game providers whose titles are available on the phky Platform may receive limited technical data (such as player session identifiers) necessary to operate their games and ensure fair play. These providers do not receive your full identity or financial data.
phky may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, or other government authorities where required by applicable Philippine law, court order, or regulatory directive.
In the event of a merger, acquisition, restructuring, or sale of all or part of phky's business, your personal data may be transferred to the relevant successor entity, subject to the same privacy protections described in this Policy. phky will notify you of any such transfer where required by law.
phky may share your personal data with other third parties where you have given your explicit consent to such sharing.
phky uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the Platform. Cookies are small text files placed on your device when you visit the phky Platform.
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the phky Platform. For strictly necessary cookies, disabling them may prevent you from logging in or using core Platform features.
phky retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements. The following general retention periods apply:
When personal data is no longer required, phky will securely delete or anonymize it in accordance with our data disposal procedures.
phky implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:
While phky takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, phky will notify you and the National Privacy Commission (NPC) in accordance with the requirements of the Data Privacy Act of 2012.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by phky:
To exercise any of these rights, please contact our Data Protection Officer at [email protected] with the subject line "Data Subject Rights Request." phky will respond to your request within fifteen (15) business days. We may need to verify your identity before processing your request.
The phky Platform is strictly intended for individuals who are at least twenty-one (21) years of age, in accordance with Philippine gambling regulations. phky does not knowingly collect personal data from individuals under the age of 21.
If phky becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the phky Platform or provided personal data to phky, please contact us immediately at [email protected].
phky primarily stores and processes personal data within the Philippines. However, some of our third-party service providers — including cloud hosting providers, game software suppliers, and analytics platforms — may process data in other countries.
Where personal data is transferred outside the Philippines, phky ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Philippine Data Privacy Act of 2012. These safeguards may include contractual clauses, data processing agreements, or transfers to countries recognized as providing an adequate level of data protection.
The phky Platform may contain references to third-party services, such as payment providers. phky is not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you use in connection with the phky Platform.
phky's Privacy Policy applies solely to data collected through the phky Platform and does not cover data collected by third-party payment processors, game providers, or any other external services.
phky reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or Platform features. When we make material changes to this Policy, we will update the "Last Updated" date at the top of this page and, where practicable, notify registered players via email or an in-platform notification.
Your continued use of the phky Platform after the effective date of any revised Privacy Policy constitutes your acknowledgment of the changes. We encourage you to review this Policy periodically to stay informed about how phky protects your personal data.
If you have any questions, concerns, or complaints about this Privacy Policy or phky's data processing practices, please contact our Data Protection Officer:
If you are not satisfied with phky's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). Information about how to file a complaint with the NPC is available on the NPC's official website.
For responsible gaming concerns, please visit our Responsible Gaming page, or review our Terms & Conditions for the full rules governing your use of the phky Platform.
Now that you know how phky protects your privacy, join thousands of Filipino players enjoying live casino, slots, and bingo on a platform that takes your data seriously. 21+ only. Play responsibly.